DTDC has deployed a state-of-the-art technology backed by efficient operations infrastructure to provide enhanced services to all its customers.
The high-end IT capabilities ensure end-to-end tracking of each consignment at all stages right from booking to delivery. The data is readily available on the web for customer reference. Corporate customers are provided customized solutions to meet their service requirements and an efficient Management Information System MIS support by way of timely automated reports to keep track of their large number of shipments effortlessly.
DTDC E-Notify is a web-based solution for priority services. To enable this service, customers need to mention the shipment numbers along with their email details for the types of notification they might prefer: Delivery, Exception, etc. Customers are notified automatically about the latest status of their consignments, whether they are delivered, held up, not delivered or Return to Origin (RTO)ed (based on customer’s choice).
DTDC Corporate Tracker is a web-based tracking solution which is available only for corporate customers who provide bulk load in regular basis. Secure Login and password are provided to customers to access the DTDC Customer portal for tracking their load status either for an individual consignment or for a specific period. Other than internet connectivity no other software installation is required to access the website.
DTDC Bulk Tracker is a special tracking solution for Corporate Customers and DTDC Channel Partners, which makes tracking completely hassle-free for customers. Customers need to send the list of their shipment numbers (maximum of 500 Consignment Note [C/N] ) in a single column in Excel file and upload it on the DTDC Customer portal. Customers will then receive email notifications about the latest status of their consignments, listed in the file.
DTDC E-Tracker is a unique Tracking solution mainly for the customer who does not want to open the browser and track the consignment explicitly from the Portal. It is a desktop-based application that the customers need to install on his local system. (Not required)To get the latest consignment status, all the customers have to do is to go online and point their computer mouse just on top of the application icon on their desktops. A tiny online window will display the shipment status for all their deliveries.
DTDC Tech-Mailer is a customized desktop-based complete booking, printing and forwarding solution. This solution helps the customer to book and print a huge number of shipments in a short time in the customers’ premises. This application needs the installation of the relevant software in a standalone desktop that has internet connectivity to synchronize the system data with DTDC server. After the basic setup, this application runs even in an offline mode. It helps the user to print consignment stickers in different print formats on different printers.
DTDC MailRoom is a total mailroom solution which is capable of supporting small, medium and large corporate mailrooms. It is a client-based network enabled application. Customers need to install and configure this solution as per their requirements. It supports both inbound and outbound operations seamlessly.
DTDC Webshipping is a complete online booking solution for the registered customer. Customers can send their consignments to both domestic and international locations from his premises without any problems. It is a complete BOOK+PRINT+PAY solution. Customers can pay the delivery amounts through Credit Card.
DTDC E-Courier is a mail solution for customers. Customers need to send the mail to email@example.com with recipient’s address. DTDC will print the email and mail to the receiver’s address.
DTDC Web Pickup is a total online pickup solution for the customer. Customers need to submit pickup requests through the DTDC web portal. On successful submission, the requests will be forwarded to the designated pickup office. DTDC executives will pick up the shipment from customer’s premises within a stipulated time.
DTDC E-Compliance is a web-based complain forum for the corporate customers and channel partners. Without any special application installed to run this, customers can register their service complaints on the portal. Complaints are tracked with unique complaint numbers and details are available with complete communication history. Customers can also view the support matrix with agewise analysis.