It can be cancelled by going to the ‘Bookings’ section on the app home page, and then selecting ‘Cancel My Request’. Once you raise a request for cancellation, it will be sent to the relevant team for approval. A representative will call you to get your feedback and process the cancellation & refund. Once approved, you will receive a cancellation email. The SLA for receiving the refund money is 10-15 working days as per the payment gateway standards. Cancellation will not be possible if the shipment has been booked at the branch.

As of now, we do not have the option to reschedule, however, you can always cancel the order and place a new request, as described above.

You could choose any services like PTP, Premium, Priority, and Standard that are available for your origin - destination addresses. All services have different pricing and delivery SLAs.

We are not currently providing the packaging services. The packaging has to be done by the end customer. A parcel moves through various hands & check points, both within & out of DTDC's line of control (Airlines/ loaders etc). Hence, we strongly recommend that you use sturdy, transit worthy packaging materials suitable for the parcel, to avoid any damage to the inner contents. Please note that in case of any damage caused to the parcel due to poor packaging, DTDC will not assume liability of compensation for such damages or loss.

We accept most types of documents. For parcels which are non-documents, you are requested to send only the content types that are listed in the app. DTDC allows booking of various types of shipments but restricts a few due to legal and technical conditions. The restricted items have been listed under Terms & Conditions, separately for domestic and international consignments.

Your order will be picked up at the scheduled time, i.e. the time which you select during the booking.

A shipment, once booked in our system, will have a unique numeric or alpha numeric number, called the consignment number/ AWB number (based on the service chosen). You may track a shipment using this number on the app - by going to the "Booking" section on the homepage or on our website (www.dtdc.in).

Please drop an email to mydtdc.society@dtdc.com with the details: 1. Registered Email ID, 2. Order ID, 3. Amount deducted, 4. Time of transaction. We will process the refund for you.

A customer representative will reach out to you mentioning that the weight or dimensions were found to be higher than what was mentioned during booking. If we find that any differential amount is required to be paid, he will take your consent on whether you want to pay. If you agree, a payment link will be generated on your email ID. If you are not willing to pay and want the shipment back, the shipment would be returned to you, and the booking cancelled, refunding you the booking amount.

The declared value is the current commercial value /depreciated value (in case of electronic items) of the content of the parcel being sent. The declared value by the customer will be used for calculating the Risk Surcharge. As of now, customers can only send shipments for declared value up to ₹ 50,000 using My DTDC.

Risk surcharge is a value-added service made available for our customers to choose to further insure the value of the content of a shipment in the rare event of damage or loss of a shipment. Risk Surcharge is measured on the declared value of the content of the shipment. There are 2 different types of Risk surcharge available: Owner’s risk (where Customer may have his/her own insurance for the shipment) & Carrier risk (where DTDC assumes responsibility for the value of the content of the shipment).

You can use a host of features like checking rates, tracking parcels, locating stores, etc. without registering yourself. However, it is necessary to register and login to the app for scheduling a pickup or drop-off.

Please reopen the app after 10 minutes, and again try to use the coupon code. If it still does not work, please contact the customer care.