Franchisee Advisory Board (Preferred Partners)

Please click here to find a FAB member (Preferred Partner) near you.

The genesis and evolution of FAB:

Since its inception, DTDC has always focused on the development of franchisees and that remains its biggest strength till date. In our journey spanning 3 decades, our management has worked with firm belief on principles of transparency and honest business ethics to drive consistent growth of its franchisees. Our values have laid the foundation of our collaborative success with our franchisees and we are proud of the exemplary bond of trust that we share with them.

Our trust in the principle of “Management by Participation” has, over the years, led to a revolutionary decision in 2009 when the Board of Directors formed the Franchise Advisory Board (FAB).The Franchisee Advisory Board consists of a chosen set of franchisees-who represent the ethos of the vast geography that we cover, and represent different branches/cluster and regions.

This year, as we celebrate 30 years of Delivering Value to our stakeholders, we would like to re-affirm our belief and confidence in our franchisees. With changing business environment, the role of the FAB members has also evolved manifold. They have a bigger role to play as ‘eyes and ears’ of DTDC in the field, as the interface between the organization and the thousands of franchisees spread across the length and breadth of the country on one hand, and DTDC and its millions of customers on the other. They play the vital role in ensuring that the benefits of our cutting edge technology and ever improving service delivery reach the end consumer.

Roles and responsibilities:

The Members of the Franchisee Advisory Board (FAB members) are expected to carry out the below mentioned responsibilities:

  1. Mentoring- Help new franchisees climb the growth path
  2. Branding and Hygiene-Create brand awareness and maintain basic store/branch hygiene
  3. Communication-Bridge the communication gap between the franchisees/customers and the management
  4. Market Research-Study market trends and competitors strategy and help the management design company policies/strategies
  5. Incubation of fresh ideas-Collect and nurture fresh ideas for the betterment of services
  6. Sales Growth and Service Excellence- Make DTDC the best service providing company with a focus on profitability

Continuous development and skill enhancement:

While our FAB members are responsible for the branch/region they operate from, the National Franchisee Board (NFAB) members have a broader responsibility that is not limited to their branch or region of operation. The FABs who are selected after a stringent process having both qualitative and quantitative parameters, are systematically and closely monitored at all levels. The organization takes continuous effort to enhance their skillsets and make them better equipped to carry forward the legacy of Brand DTDC. Each FAB member serves a term of 2 years from the date of betting on-boarded as a FAB member.

Our current FAB members (2019-2021) are 404 in number and represent every region and zone.