Terms & Conditions
Terms & Conditions of use of the DTDC website
The following terms and conditions govern the use of the website www.dtdc.com (“DTDC website”) of DTDC Express Limited (“DTDC”), including all sections and services available on the DTDC website. The viewing or use of this site will constitute your agreement, on behalf of yourself and the entity you represent (hereinafter collectively "you" or "your"), to all of the terms and conditions provided below.
DTDC may make future changes or modifications to such terms and conditions at any time without notice, and any subsequent viewing or use of the DTDC website will constitute the user’s agreement to the changes and modifications. There may be additional terms and conditions provided throughout the DTDC website governing your use of particular functions, features, information and applications available through the DTDC website.
“Content” means information, graphics, products, features, functionality, services, and links on the DTDC website, including ‘Tracking’, ‘Service Guide’, ‘Franchisee’, ‘Corporate Solutions’, ‘Careers’ and ‘eSolutions’.
“DTDC” means DTDC EXPRESS LIMITED having its registered office at DTDC House, No.3, Victoria Road, Bangalore – 560 047, and any of its subsidiary and associate companies. “you” means yourself and/or the entity that you represent.
Use of the DTDC website
DTDC Username Registration
You may choose to register on the DTDC website to access interactive features on the website. The DTDC website username provides you with access to various online services, including but not limited to ‘Tracking’, ‘Service Guide’, ‘Franchisee’ and ‘Corporate Solutions’. The availability of these services varies by country. In the future, DTDC may add other features that may be accessed through the DTDC website username. In such event, previously registered users may or may not be required to re-register for availing services offered by DTDC on the DTDC website. By registering on the DTDC website, you agree to provide accurate and current information about yourself as prompted by the DTDC website username registration pages and maintain and promptly update your online profile information to keep it accurate and current.
Some of the DTDC website services are being made available to customers based in some countries and not others. You agree to register only for the services offered on the DTDC website for the country in which your DTDC account is based. For example, if your DTDC account is based in India, you will register for services offered on the DTDC website specifically meant for India and not for services offered on any other website of DTDC or its subsidiaries/associate companies. When you register using the DTDC website username registration, you will select a user ID and password. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under your password and user ID. You agree to (a) immediately notify DTDC of any unauthorized use of your user ID and password, and (b) ensure that you exit/logout from your session on the DTDC website at the end of each visit.
Changes to the DTDC website
The DTDC website and its Content, may be changed, deleted or updated at any time without notice.
Termination of Use
DTDC reserves the right to discontinue, suspend or modify the Content of the DTDC website at any time without notice, and DTDC may block, terminate or suspend yours and any user's access to the DTDC website at any time for any reason in its sole discretion, even if access continues to be allowed to others.
The DTDC website and its Content are protected by the laws of the Republic of India and applicable international intellectual property and other laws. “DTDC” and its logo, a man running with a courier bag, is the registered trademark of DTDC Express Limited in India. DTDC does not convey to anyone, through allowing access to the DTDC website, any ownership rights in the DTDC website or in any Content appearing on or made available through the DTDC website. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of the DTDC website or it’s Content thereof.
Disclaimer of Warranty
The DTDC website and its Content are provided "AS IS". DTDC and its licensors disclaim any and all warranties, express or implied, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, regarding any such Content and your ability or inability to use the DTDC website and its Content.
DTDC does not warrant that the Content of the DTDC website will meet all of customer's requirements or that its operations will be uninterrupted or error free, or that any defect within the DTDC website will be corrected. Furthermore, DTDC does not warrant nor make any representation regarding the results of customer's use of the DTDC website in terms of capability, correctness, accuracy, reliability or otherwise. No oral or written information, representation or advice given by DTDC or an authorized representative of DTDC shall create a warranty.
Limitation of Liability
Use of the DTDC website and its Content is at your sole risk. The DTDC website will in no event be liable to you or any person or entity claiming through you for any direct, indirect, consequential, incidental or other damages under any theory of law for any errors in or the use of or inability to use the DTDC website and its content including without limitation, damage for lost profits, business, data, or damage to any computer systems, even if you have advised DTDC of the possibility of such damages.
Notwithstanding the above, to the extent permitted by applicable law, you agree that in no event shall DTDC's total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed INR100/-(Rupees One Hundred only) for domestic consignments and US$100 (United States Dollar One Hundred only) for international consignments (outside India). To the extent permitted by law, the remedies stated for you in these terms and conditions are exclusive and are limited to those expressly provided for in these terms and conditions.
You agree to defend, indemnify and hold harmless DTDC and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims arising out of your breach of any of these terms and conditions, and any of your activities conducted in connection with the DTDC website.
DTDC Conditions Of Carriage
Packing and Labeling: It is the sender’s obligation to ensure adequate packing for the purpose of carriage with normal care in handling.
Links to other web sites
There are links on the DTDC website that allows you to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by DTDC. DTDC makes no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites.
DTDC has not tested and makes no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.
Controlling Law and Severability
This Agreement and your use of the DTDC website is governed by and construed in accordance with the laws of the Republic of India, excluding its conflict of laws provisions. If for any reason a court of competent jurisdiction finds any provision of this Agreement, or a portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible.
Any action with respect to the DTDC website or this Agreement must be instituted within one year after the claim or cause of action has risen and must be brought in a court of competent jurisdiction within the territory of the courts at Bangalore, Karnataka, India. This Agreement may not be changed or modified without the written consent of DTDC.