Arpita C Mittra is a Whole-time Director and a valued member of the Board of DTDC. She holds a bachelor's degree in Instrumentation and Electronics Engineering from Bangalore University, and she has also earned a diploma in Customer Relation Management. With an impressive tenure since 2001, Arpita has actively contributed to the company in various capacities starting at the shop floor. Her unwavering passion for people and her extensive experience across different facets of the organization have positioned her as a trailblazing leader in customer experience for DTDC. Through her adept utilization of emerging technologies, strategic implementation of data analytics, and a profound understanding of customer insights, she is spearheading the transformation of the company's customer-centric approach..